Booking.com Travel & Packages | Package Holidays, Hotel Disputes & Compensation Claims

Step 2: Disruption & Dispute Category

Select the primary issue experienced on your Booking.com Travel & Packages holiday.

Substandard Accommodation / Bait-and-Switch

Room filthy, non-functioning AC/plumbing, active heavy construction, closed swimming pool, severe pest infestation, or downgraded to an inferior hotel.

UK PTR 2018 Reg 14 · Diminution of Value

Package Cancellation / Unpaid Refund

Tour operator cancelled holiday, significantly altered flight times/dates without consent, or failed to refund funds within 14 statutory days.

Mandatory Full Cash Refund within 14 Days

Ruined Vacation / Loss of Enjoyment

Severe mental distress, ruined anniversary/honeymoon, illness caused by contaminated resort food/water, or total failure of advertised amenities.

UK PTR Reg 15 · Distress & Loss of Enjoyment

Missed Resort Transfer / Stranded

Official airport coach transfer never arrived or left without passenger; forced to hire private taxis or arrange emergency replacement transit.

100% Out-of-Pocket Reimbursement

Step 3: Itemize Losses & Claim Amounts

Add expenses incurred (substitute hotels, private taxis, medical, meals) and loss of holiday enjoyment value.

Total Disruption Demand:

USD $ 0.00 USD Documented Payout Demand

Step 4: Passenger Declaration & Submission

Describe the holiday disruption in your own words and provide an authorized electronic signature.

Detailed Narrative of the Ruined Holiday / Disruption *

Electronic Signature (Full Legal Name) *

I certify under penalty of law that the information provided above regarding booking reference with Booking.com Travel & Packages is accurate and truthful. I authorize the immediate processing and generation of a formal legal claims demand under EU Directive 2015/2302 & US DOT Consumer Protection Standards.

Claimant Name
Booking Reference
Dispute Claim Amount
Governing Regulation	EU Directive 2015/2302 & US DOT Consumer Protection Standards
Designated Claims Desk	[email protected]

Holiday Refunds, Compensation & Dispute Claims

Step 1: Holiday Booking & Traveler Information